Professional

Etsy has reported its financial results for the first quarter of 2026. The company also announced an agreement to sell Depop to eBay pending regulatory approval.

Liveops has shared insights from its latest case study detailing customer support challenges during the busy tax season period. The report emphasizes that effective support requires more than managing high call volumes—it must deliver clarity and confidence when it matters most.

Enclave Coworking announced it has surpassed 40 open locations nationwide following a new opening in McKinney.

Harvard Business Review explores how professionals can move from individual contributor roles into leadership positions. Experts discuss key challenges such as relationship management and adapting in shifting work environments. Additional resources on leadership development are available through HBR.

SolidGigs has published detailed advice for freelancers on how to manage multiple clients efficiently. The guidance focuses on building organized systems, setting boundaries around availability, and improving communication strategies.

SolidGigs explains why many experienced freelancers hit an income ceiling despite high demand. The article outlines operational challenges faced by freelancers and suggests using intermediary services like umbrella companies to streamline administration.

Author Marcus Buckingham says small improvements may not be enough for real business impact. He explains why making customers love a product or service is key to loyalty and better performance.

Liveops recently held a virtual roundtable where industry leaders discussed how organizations can separate artificial intelligence hype from practical results in customer experience operations. Key themes included rising investments in agent assist technology and evolving performance metrics.

Liveops announced on Apr. 14 the benefits of flexible work from home call center jobs in addressing job market uncertainties. The company said such roles offer greater control over scheduling and workload for independent contractors.

Liveops has released recommendations for businesses adopting artificial intelligence in customer service. The company urges a careful assessment of operational needs before choosing between Co-pilot support or Agentic automation. Sequencing decisions based on readiness may help avoid unnecessary complexity.