Liveops is advancing its mission to create a more inclusive and flexible workforce in the customer service industry. The company, known for its virtual contact center model, offers diverse agents and employees opportunities for meaningful work that accommodates their personal circumstances.
This commitment to equity has led to Liveops being named a finalist for the Customer Contact Women (CCWomen) Best Workplace for Gender Equity Award. This recognition underscores the company’s dedication to gender equity, workplace accessibility, and innovation across its operations.
The majority of Liveops’ agents are women, including caregivers, military spouses, retirees, or professionals re-entering the workforce. They are attracted by the flexibility Liveops provides, allowing them to earn income without compromising personal responsibilities or facing geographic constraints.
Liveops’ corporate structure reflects this diversity: over 75% of employees are women and more than half of senior leadership roles are held by women in various executive functions. The company focuses on promoting equity at all organizational levels.
To further support diversity, equity, and inclusion (DEI), Liveops has established employee resource groups that provide community-building and educational resources. These groups support parents and caregivers, advocate for disability inclusion and accessibility, celebrate multicultural identities, and promote allyship within the company.
Liveops believes that inclusion fosters innovation and performance. Its virtual-first model expands talent opportunities for underrepresented groups.
Industry leaders will have an opportunity to learn about Liveops’ approach during Customer Contact Week (CCW) in Las Vegas this June. Executives from Liveops will present a session on how flexible workforce strategies can improve customer experience and business outcomes.
Liveops invites attendees to visit booth #1502 at Ceasars Forum during CCW and attend their speaking session on Thursday, June 12 at 11:00 AM PT to discuss the future of customer care with a focus on equity’s role in it.
