One Medical has launched dedicated visits for perimenopause and menopause, aiming to address a gap in primary care where many providers lack specialized training for this phase of women’s health. According to One Medical, about 2 million women in the United States enter perimenopause each year, with another 1.3 million reaching menopause.
The new service connects patients with primary care providers who have expertise in recognizing and treating symptoms related to perimenopause and menopause. The goal is to offer comprehensive and personalized support throughout this transition.
During a 10-month pilot program that began in 2024 in Los Angeles and the San Francisco Bay Area, over 1,000 patients participated. Results showed that approximately 30% felt more confident after just one visit, while 75% started a treatment plan that included hormone therapy.
Erin Duralde, MD, MPH, MSCP, national director of women’s health and menopause program leader at One Medical, said: “Our menopause-trained providers aren’t just treating isolated symptoms—they’re considering how hormonal changes interact with other aspects of patients’ health, from cardiovascular risk to bone density to mental wellbeing. This holistic approach allows us to provide more comprehensive and individualized care during this transition.”
One Medical’s model integrates menopause care within the broader context of primary care. Patients can access same or next-day appointments both in-person and remotely, have longer visits with providers who take time to listen, receive coordination with specialists when needed, and use 24/7 virtual support through the One Medical app.
Appointments for menopause symptoms can be scheduled by selecting the “Peri/Menopause Visit” option on the One Medical app and completing an intake questionnaire. Most major insurance plans are accepted for these visits; membership is not required but available for those who want it. Non-members can book appointments at health.amazon.com/menopause.
Menopause visits are now offered across all regions where One Medical operates offices—including cities such as Atlanta; Austin; Boston; Chicago; Dallas–Fort Worth; Houston; Los Angeles; Miami–Fort Lauderdale; New York; Portland; Raleigh–Durham; San Diego; Seattle; San Francisco Bay Area; Washington D.C.; Columbus (Ohio); Orange County (California); Connecticut; New Jersey.
A patient named Sara Pereda shared her experience after struggling with unexplained symptoms in her late thirties. She found clarity after visiting One Medical in Los Angeles: “With other places, it was hard to get an appointment with your general practitioner, and everything is so fragmented and disjointed,” Pereda said. “At One Medical, everything is centralized, and you can easily book an appointment, find the information you need, and have your test results in one place. It makes everything easier.”
Amazon Pharmacy supports customers by automatically applying manufacturer-sponsored coupons directly to eligible prescription orders—such as GLP-1s or insulin—which has resulted in savings exceeding $100 million for customers. Additionally, Amazon offers RxPass—a $5 monthly subscription for Prime members that provides access to over 50 generic medications delivered free of charge.
These initiatives reflect Amazon Health Services’ approach of combining primary care services like those offered by One Medical with pharmacy solutions such as Amazon Pharmacy’s cost-saving programs (https://www.aboutamazon.com/news/health-wellness/how-amazon-pharmacy-has-helped-customers-save-more-than-100-million-on-prescription-medications-like-glp-1s-and-insulin) and RxPass (https://www.aboutamazon.com/news/health-wellness/what-is-rxpass-from-amazon-pharmacy-heres-everything-to-know), aiming for convenience and continuity across patients’ healthcare journeys.
