Shipt has been recognized by Newsweek with a 2026 award for high-quality customer service. The recognition is based on five criteria: quality of communication, professional competence, range of services, customer focus, and accessibility. Shipt ranked first in its category with an overall score of 92.27.
Karen C., a senior support specialist at Shipt since 2021, commented on the company’s approach to customer service: “Our customer service team stands apart from the rest because Shipt encourages us to be our authentic and genuine selves, coupled with the autonomy to solve problems quickly. We’re taught the importance of putting ourselves in the shoes of others, to listen, have empathy, while still adhering to our policies as a company.”
The award highlights Shipt’s ongoing commitment to providing strong customer experiences. Over the past four years, Shipt has received top customer service recognition from Newsweek and Statista three times.
Abby H., who has worked as a customer care specialist at Shipt for over five years, expressed her excitement about the award: “It’s an honor to be part of this award-winning customer service team at Shipt! What sets us apart is the way we take time to support each person, listen carefully and investigate their situation fully. Recently, I assisted a senior citizen with navigating the app, which can often be a challenge for those who are less tech-savvy. I took the time to slowly walk her through each step, and she was relieved to have the issue resolved by the end of our call!”
Mark Killick, senior vice president of experiential operations at Shipt, emphasized the importance of these efforts: “The work that our customer service specialists do is so important to the success of our business. They’re solving needs for members, helping shoppers with immediate challenges they might be facing and liaising with retail partners to ensure a consistent experience. The work is vital, and I’m so pleased that our customer service teams get to receive the recognition they so greatly deserve.”
