The Harvard Business Review highlighted on March 12 the need for organizations to focus on human elements when implementing artificial intelligence (AI) strategies. The discussion was part of a four-part special series from the recent HBR Strategy Summit, featuring insights from industry leaders.
The topic is significant as many organizations are adopting AI but struggle to achieve effective results. The summit aimed to address why some enterprise-wide AI initiatives do not succeed and how companies can improve their approach.
In this episode, Amy Bernstein, editor in chief at Harvard Business Review, spoke with Nigel Vaz, CEO of Publicis Sapient, a digital transformation company. Vaz said that many large-scale AI projects fail because they do not fully consider incentives, talent strategies, and trust within the organization. He shared his experiences observing AI transformations over recent years and discussed ways to create operational value at scale.
Vaz explained that success with AI requires more than just technology; it also depends on aligning people and processes. He emphasized that organizations should carefully plan how they motivate employees, develop talent, and build trust around new technologies.
The summit series continues to explore these themes by sharing conversations with experts who have direct experience leading digital change. Future episodes will provide further guidance for organizations seeking to make the most of their AI investments.
