SolidGigs announced on May 20 that using a dedicated work chat app can help teams avoid common communication problems in project-based work. The announcement was made through an article written by Rebecca Lazar, Product Marketing Manager at Zenzap.
The article describes how scattered messages and the use of multiple channels such as email, group chats, and texts can lead to missed updates, lost files, and confusion among team members. Lazar shares her own experience of missing a client deadline due to important information being overlooked in a group chat. She said this experience led her to seek out a dedicated work chat app for future collaborations.
Lazar outlines key features that teams should look for when choosing a work chat app: separate channels or groups per project, searchable history with AI search capabilities, integrated file sharing within conversations, notification controls to minimize distractions during off-hours, and strong mobile performance. She said these features ensure all project-related information is organized in one place and accessible to everyone who needs it.
The article also addresses the importance of keeping work communications separate from personal messaging apps. According to Lazar, “A dedicated work chat app keeps that line clear. You can mute it outside working hours. You can close it at the end of the day.” She notes that this separation helps maintain boundaries between professional responsibilities and personal time.
In discussing Zenzap as an example of such an app, Lazar highlights its intuitive design requiring no training sessions for new users; support for remote teams without company email addresses; integrations with other tools via its app store; and full chat history accessible by new team members joining ongoing projects.
Lazar concludes by encouraging teams who collaborate regularly—even occasionally—to consider adopting a dedicated workspace for their communications: “If your projects are well organized and you’re still losing time to scattered messages…a work chat app is exactly what your team needs.”
