Data that was recently made public by Rideshare Drivers United and the Asian Law Caucus has shown that approximately two-thirds of Lyft and Uber drivers in the state of California faced the possibility of having their accounts deactivated by the respective apps, with drivers of color being disproportionately affected.
The survey found that 30% of drivers who were terminated indicated that they were not given a solid explanation for their deactivation, while 42% cited complaints from customers as the cause for their termination, a recent report from The Root said. The report has been attacked by Lyft, with the firm arguing that the survey results are defective and do not reflect the actual experiences of the majority of drivers. Lyft made those statements in response to the report. Conversely, Uber maintained that human representatives were responsible for carrying out the deactivation process. Those representatives, Uber said, carry out a comprehensive examination before making any decisions.
The survey also indicated that drivers of color were deactivated at a considerably higher rate than white drivers. Seventy percent of drivers of color had experienced temporary or permanent deactivation, while only 57% of their white counterparts had experienced the same thing.
Additionally, a new study found that marginalized drivers who were let go have a difficult time with appealing their release.