Grubhub has announced a transparency update detailing delivery, service, other fees, and tipping information for consumers, drivers, and partners. The review clarifies what information is visible to delivery drivers and merchants to enhance openness in the food delivery process.
According to a press release by Grubhub, the company provides customers with clear information throughout the ordering process, displaying merchant details, delivery fees, and service fees upfront. Delivery fees vary depending on whether Grubhub or the merchant provides delivery, while service fees cover operating costs. Additional fees may apply based on order size or local regulations. Customers can always tip drivers, who retain 100% of their tips.
Grubhub's delivery partners receive detailed order information, including merchant names, estimated mileage, and total pay before accepting or rejecting offers. They can track earnings in real-time with weekly payments or access to instant cashout for a small fee. Grubhub supports transparency in driver earnings by providing clarity on base pay, tips, and bonuses.
Merchant partners are shown detailed breakdowns of fees, including marketing and delivery fees in their statements. Grubhub offers customizable packages starting at 5%, ensuring partners can select the option that suits their needs. This transparency helps Grubhub maintain trust and reliability with customers, delivery partners, and merchants.
Grubhub is part of Just Eat Takeaway.com and operates an online food delivery platform that connects over 375,000 merchants in 4,000 U.S. cities. Focused on supporting restaurant growth and providing flexible work for drivers, the company has expanded its services beyond food delivery to include convenience items. According to the About webpage provided by Grubhub, the company continues to enhance its platform with new delivery options for various settings like college campuses, stadiums, and offices while striving for continuous improvement in customer experience and service offerings.