Vonage, a prominent cloud communications company and part of Ericsson, has announced a collaboration with Amazon Web Services (AWS) to integrate Amazon Nova Sonic with the Vonage Voice API. This integration will be presented at the AWS Summit in New York City on July 16, 2025. The new solution aims to enhance customer engagement by enabling businesses to deploy real-time AI voice agents across various communication channels.
The collaboration combines Vonage's communication infrastructure with Amazon Nova Sonic's capabilities to simplify the creation of conversational agents. Businesses can use this technology to improve customer experiences by deploying AI-powered voice agents that provide more natural and responsive interactions.
The integrated solution offers several features beyond traditional contact center solutions:
- Real-Time Voice Adaptation: Enables context-aware responses through tone and prosody adjustments.
- Simplified Development: Allows developers to connect Vonage Voice API with Amazon Nova Sonic seamlessly.
- Scalability: Supports deployment across different industries and business sizes.
Fabio Cerone from AWS stated, “We’re excited to collaborate with Vonage to bring advanced voice AI capabilities to businesses across industries.” Christophe Van de Weyer from Vonage added, “Vonage’s latest collaboration with AWS enables organizations to transform how they engage with customers by adopting generative AI solutions.”
The integration allows for several impactful use cases:
- Customer Support Automation: Voice-enabled AI agents can manage queries and route calls efficiently.
- Proactive Outbound Engagement: Facilitates dynamic outbound calls for reminders or follow-ups.
- Multilingual Communication: Supports seamless communication across diverse customer bases.
This partnership between Vonage and AWS provides businesses an all-in-one solution for accelerating their AI strategy while maintaining a competitive edge in the market. More information about Amazon Nova Sonic is available on the AWS News Blog, while details about the Vonage Voice API can be found on their website.