Some Uber Eats drivers have expressed frustration after being notified by the company that due to a recent computer glitch, they were overpaid for deliveries and would have the difference deducted from their accounts. 

According to a Motherboard article posted on Vice, Uber Eats drivers recently received a notice from the company stating that due to a technical error, they had been overpaid for their deliveries between March 31 and April 2 and would have the difference subtracted from their accounts. The notice came on April 1, causing many of the drivers to think it was a prank.  

Uber did not reveal the nature of the technical issue or provide information about which jobs drivers were overpaid on, leaving many drivers frustrated and confused. Many drivers took to social media to voice their complaints and post screenshots of the messages. 

“They didn't give me any breakdown ... we need details,” one driver told Motherboard in an interview. “How are you calculating this amount?” 

Uber later provided a statement to Motherboard on the issue stating, “For several hours on March 31, Uber experienced a technical issue that resulted in couriers being paid double the fare shown for each delivery trip. In all cases, couriers were paid the full amount they were shown before accepting a trip. We apologize for the error and are working to prevent this from happening again.” 

However, drivers remain concerned about the lack of transparency surrounding the situation. Many drivers reported having different experiences with Uber’s customer support, with some being told the deduction was an error that would be fixed and others being told they wouldn’t get their money back.

Drivers are also frustrated with the fact that Uber Eats drivers sign contracts with clauses that force them into arbitration and preclude a class action, which leaves drivers unable to pursue claims in court if a similar event were to happen again.