DoorDash announced updates on the insights and results from its Dasher Community Council (DCC) over the past year. The DCC consists of a diverse group of Dashers providing feedback to improve the platform.

DoorDash has recently implemented several updates based on feedback from its Dasher Community Council. Notably, the introduction of post-checkout tipping allows customers to adjust tips up to 30 days after delivery, addressing a longstanding concern among Dashers. Additionally, DoorDash is piloting new in-app preferences that enable Dashers to select preferred delivery types, according to a press release by DoorDash.

"It’s an honor to be part of the DoorDash Community Council," said Tamara, a DCC Member and Dasher from Sacramento, CA. "Through this experience, I helped implement important, helpful changes that gave customers the ability to leave a tip after their orders. That was something that was really important to me because – as someone who takes customer service seriously – I was essentially being tipped based on the customer's past experiences."

Safety enhancements have also been a focus for DoorDash following insights from the DCC. According to DoorDash, the company introduced in-app porch-light reminders to enhance safety during nighttime deliveries and launched SafeChat+, utilizing artificial intelligence (AI) to monitor and prevent verbal abuse or harassment in communications. The company is also working to refine its deactivation processes based on ongoing feedback from Dashers.

Founded in 2013, DoorDash is a tech company linking consumers with local businesses across more than 25 nations globally. It provides solutions to bolster business expansion and customer engagement. Primarily concentrating on local commerce infrastructure, DoorDash supports merchants in adjusting to the convenience-driven market. Alongside, it serves as a source of employment for job seekers and broadens consumers' access to community amenities.