Crystal, an Uber driver, expressed that the flexibility, pension, and holiday pay she receives from Uber enable her to balance family life while planning for the future. This statement was made on YouTube.
"My name is Crystal and I've been driving with Uber for just over two years now," said . "The benefits and the flexibility I get working with Uber are just perfect for my lifestyle. Having a young family at home, work-life balance is really important and having the pension and holiday pay give me peace of mind. I've opted into the pension because I think it's important to plan for the future."
Recent reporting on Uber in the UK highlights how gig work provides flexibility alongside new benefits. According to Uber's UK newsroom, drivers can choose their hours while still receiving holiday pay and pensions. Since 2021, Uber has presented this balance as offering independence with protections, allowing drivers to fit work around personal commitments.
According to Reuters, since 2021 Uber has classified more than 70,000 UK drivers as "workers," granting them access to pension auto-enrollment with a 3% employer contribution, statutory holiday pay at 12.07% of earnings, and a minimum earnings floor. These entitlements were introduced following a Supreme Court ruling and marked the first such benefits in the UK ride-hailing sector.
Surveys conducted by Oxford researchers and the National Bureau of Economic Research indicate that Uber drivers rank flexibility as their most valued benefit. Many state they would require significantly higher pay to accept fixed schedules. These studies also found drivers report improved work-life balance compared with traditional employment due to real-time scheduling freedom.
Crystal shared her experience of balancing family responsibilities while earning income on her own schedule in a September 2025 LinkedIn video. She emphasized the value of receiving holiday pay and pension contributions while still enjoying flexibility. Her story was highlighted in Uber’s promotional content showcasing individual driver experiences.