As hurricane season begins, Shipt has outlined its approach to supporting customers, shoppers, drivers, and retail partners during severe weather events. The company emphasizes the importance of staying informed about weather conditions and preparing for potential disruptions.
Shipt's headquarters team monitors weather developments to provide timely updates to those who use its platform. "We do this by letting members know when they can expect delivery of the items they need and by providing shoppers and drivers with communication about weather conditions as they’re deciding when to work," the company stated.
To enhance safety for shoppers and drivers, Shipt uses in-app messages in areas affected by severe weather. These messages share information about expected conditions and updates from local officials. If necessary, Shipt may pause orders in certain markets until it is safe to resume operations. "Regardless of the weather, we always encourage shoppers to prioritize their safety, which means only claiming orders they feel comfortable completing," according to the release.
Customers are also notified early through in-app communications so they can prepare for delays or closures. The company maintains transparency regarding service interruptions caused by severe weather.
Shipt coordinates closely with retail partners to stay informed about store closures and reopenings during storms. Retailers play a role in community support efforts during disaster relief periods.
The company also works year-round with organizations such as the American Red Cross, Feeding America, and Meals on Wheels America to provide resources for disaster relief. "Last year, Shipt and the American Red Cross unveiled a new emergency response vehicle, which will help to deliver essential services such as food, water, and relief supplies to those affected by emergencies."
Shipt highlights that its technology platform and network of shoppers and drivers contribute significantly to community resilience during crises. The release notes past examples where shoppers delivered critical supplies to vulnerable residents during hurricanes: "During previous hurricanes, we've seen incredible acts of kindness from shoppers who helped deliver essential supplies to vulnerable community members."