Liveops, Inc.
Recent News About Liveops, Inc.
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Fractional staffing: A strategy for cost-efficient customer support
Customer support has evolved from a focus on volume to a strategic deployment of talent.
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Liveops emphasizes security in its bring your own device contact center model
In today's remote-first work environment, the Bring Your Own Device (BYOD) model is increasingly becoming a standard practice for contact centers.
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Liveops recognized as finalist for gender equity award
Liveops is advancing its mission to create a more inclusive and flexible workforce in the customer service industry.
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Liveops agent Jerome excels in healthcare and finance support roles
Jerome, a customer service agent, has been recognized for his exemplary performance in supporting a healthcare provider support program and a tax preparation software client.
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Enterprise leaders urged to embrace flexible customer service models amid rising uncertainties
In the current business climate, unpredictability is a constant force challenging enterprises.
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Call center strategies adapt to handle call volume surges effectively
In the dynamic business landscape, the ability to manage call volume surges while maintaining high-quality customer service is vital.
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Strategies for sourcing and retaining skilled remote contact center talent
The whitepaper released on March 24, 2025, provides businesses with strategies to source and retain highly skilled remote contact center talent.
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GDS CX Innovation Summit explores future strategies for enhancing customer connections
Senior customer experience leaders convened at the Fairmont Copley Plaza in Boston from March 19-20, 2025, for the GDS CX Innovation Summit.
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Consero forum explores future workforce strategies in customer experience
The 2025 Consero Customer Experience & Contact Center Forum was held at The Biltmore Miami in Coral Gables, Florida, from March 10 to 12.
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Liveops agent shines with positivity and dedication
Jolene, a recent recipient of the Agent of the Month award, has been recognized for her positive influence within the medical transportation program.
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Strategies for managing seasonal call center volume effectively
Managing seasonal call center volume effectively is crucial for maintaining service quality during peak times, such as the holiday rush or tax season.