Liveops, Inc.
Recent News About Liveops, Inc.
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Customer service leaders discuss flexible workforce strategies at industry forum
The Customer Experience & Contact Center Forum, held at The Wigwam in Litchfield, Arizona from October 8 to 10, brought together industry leaders to discuss evolving strategies for customer service operations.
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Liveops highlights benefits of AI-powered voice assessments in contact center hiring
AI-powered voice assessments are being used to improve the selection process for contact center agents, providing more consistent and objective evaluations than traditional interviews.
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Liveops promotes smart-sourcing through remote customer service delivery
Smart-sourcing in the contact center industry focuses on selecting qualified personnel and aligning costs with productive outcomes, rather than simply increasing headcount.
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Liveops emphasizes combined screening methods for better customer service agent selection
Hiring for customer service roles is evolving as contact centers move beyond traditional resumes and reference checks.
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Liveops discusses flexibility in customer support at CCW Healthcare Executive Exchange 2025
Healthcare and customer experience leaders convened at the Chicago Marriott Downtown Magnificent Mile from September 21 to 23, 2025, for the Customer Contact Week (CCW) Healthcare Executive Exchange.
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Liveops outlines mission-driven approach focused on people-centered service
Liveops, a customer service outsourcing provider, has outlined its purpose and core beliefs as central to its operations over the past 25 years.
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Liveops highlights new fraud prevention measures amid rise in AI-driven job applicant scams
Fraud risks in marketplaces and customer experience organizations are increasing as artificial intelligence makes it easier for bad actors to generate fake identities.
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Liveops names Janet as Agent of the Month for outstanding service
Janet has been recognized as the Agent of the Month by Liveops, Inc. for her performance and dedication in customer support.
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Liveops emphasizes consultative partnerships for enhanced client outcomes
In the current business environment, customer service has evolved from simple problem-solving to building partnerships based on trust and mutual understanding.
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Liveops names Lisa agent of the month for outstanding service
Lisa has been named agent of the month at Liveops, Inc., recognized for her work supporting a national client through the company’s Shared Services program.
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Liveops highlights benefits of flexible customer support for appointment-driven brands
When appointment-driven businesses experience demand that exceeds their capacity, they often lose potential growth opportunities.
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How companies are redefining the value of quality in customer service
Customer service is increasingly being recognized as a strategic factor in business growth, rather than just an operational expense.
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Liveops highlights flexible customer service strategies for wealth management sector
Companies in the financial services sector often face periods of high customer demand during events such as tax season, quarter-end reporting, or market volatility.
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Liveops promotes white-glove support as new standard in customer care
In a competitive customer service environment, companies are turning to "white-glove support" as a way to set themselves apart.
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Insurance call center solutions: A strategic advantage in managing customer experience
Insurance call centers are evolving beyond traditional phone support to become a strategic asset in the insurance industry.
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Insurance call centers transform with tech advances
In the competitive insurance sector, call centers have evolved into strategic assets that blend human expertise with advanced technology to enhance customer experiences.
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Customer service quality emphasized over quantity by Liveops
Not all customer interactions are created equal.
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Insurance call center outsourcing: A strategy for improving service efficiency
The insurance industry is experiencing rapid changes, with policyholders demanding quick responses, personalized support, and smooth communication, particularly during crucial times like claims filing or open enrollment.
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Flexible staffing: A strategic necessity in modern healthcare
In the current healthcare environment, providing exceptional patient support has become a strategic necessity.
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Healthcare call centers streamline operations amid rising costs
In the current healthcare landscape, operational efficiency and patient satisfaction are essential.